Although it has been a well-known business practice for decades, outsourcing has gained in popularity in recent years. A successful outsourced partnership can reduce overheads and save on additional infrastructure, as well as offering companies flexibility and access to cutting-edge expertise in required fields.
One of the most commonly outsourced sectors is IT. IT is a specialised field that is constantly evolving, and staying up-to-date can be a challenge. Outsourcing this essential service enables businesses to focus on their core objectives. It requires staff with specialised knowledge and a significant investment into required infrastructure – putting a department together can slow down your ability to quickly upscale your business. Outsourcing IT makes a lot of sense.
But how do you ensure that you correctly position and manage your IT partner? Here are the top five pointers from The Streamline Technology Group on getting the most out of your decision to outsource.
A Foundation of Open Communication
Perhaps the most important element is excellent communication. Your partner needs a thorough understanding of your goals, as well as knowing the ins-and-outs of your business in order to correctly advise you in situations where they may have to push back on what IT you think you need, as opposed to what you actually need. Clear communication helps to build the trust you need to rely on your partner.
Expectations
Accountability and metrics matter when outsourcing. Internally, select a champion from within your organisation who can evaluate, support and advocate for what your outsourced partner needs in order to get the job done. For your partner, determine the metrics you will use to evaluate their performance. Set clear milestones for them to reach that speak to your company and your industry.
Transparency
A successful partnership requires transparency. Your partner should be able to describe all stages of the product development and services, and regularly update you on their progress and share task-tracking tools. This is also a way of determining whether your partner really understands what your business needs.
Cost Effectiveness
Cost effectiveness is an important consideration in choosing your IT partner. Part of why you are looking to outsource is to save time and money, so choose a company that can offer an efficient service and can work to your budget. They should be able to apportion resources that take into account the size of your business and how quickly you wish to grow.
Testimonials
Really take the time to properly research your potential IT partner. Consider testimonials, call existing clients, and establish whether they have been able to meet their clients’ goals and timelines.
Outsourcing IT is something every business should consider. The correct partner can help you to better position your company in the market in terms of efficiency and output. When choosing your partner, consider The Streamline Technology Group. We have a proven track record we’d be happy to share with you.